Soup to Nuts Marketing Optimization – In the Coming Big League

Exciting times! The consolidation in the marketing technology industry is producing a big league of solutions providers.

Dreaming ahead into the future, what can companies hope to achieve with this new breed of marketing software and services providers?

The end-to-end conversion optimization vision that still seemed far reaching to me back in February, looks much more limited now given the new outlook today.

Disclaimer: The following perspective reflects only my personal dreams and shouldn’t be taken to represent the positions, strategies or opinions of my employer.

Digital Enterprise Marketing++

It isn’t possible to do the coming future justice by calling it next generation analytics, campaign management, or marketing automation. The step up in caliber requires also a step up in language.

Might the following become every day terms in enterprise marketing technology in 2011 and beyond?

Soup to Nuts Marketing Optimization

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To Test or to Target? Where to Start for Best ROI?

The previous post had concrete recommendations for proving the ROI of behavioral targeting. Several smart reader comments brought together a pretty clear picture.

However, when I was meeting with a number of experienced online bankers in Europe recently, the question that I received was more difficult to answer than just proving the ROI of targeting.

Namely, the question was whether one can expect greater ROI from testing or targeting? Whichever promises greater ROI, shouldn’t that be where you may want to start?

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Building the Business Case for Behavioral Targeting

It is often said that building (or proving) the business case for (site-side) behavioral targeting has been a lot harder than justifying an investment in more straightforward site optimization techniques such as A/B testing.

As a result, you can read independent industry analyst reports observing that some applications that can do testing and targeting (hint, hint) are a lot more frequently used for just testing rather than targeting today.

You can even hear from some of the best known and experienced consultants in the online optimization industry that they don’t feel convinced by the business case for (site-side) behavioral targeting because they feel it is less clear cut vs. testing.

confused

This doesn’t need to stay this way.

The problem is that we have been asking the wrong question.

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Free eBook with 25 Tips & Tricks by @WaWorld

Web Analytics World (Manoj Jasra) just posted a free eBook on Web intelligence – tips & tricks in online strategy. Includes 25 analytics tips & tricks for this. Crowd sourced from the who-is-who in analytics. Very clever!

Download from Manoj’s site .

Since when does SEM no longer include SEO???

It used to be that SEM was the umbrella term for paid and organic. Articles on search would begin with a sentence such as “Search engine marketing (SEM) comes in two types: paid (PPC) and organic (SEO).”. I used to abbreviate that as “SEM=PPC+SEO”.

But something changed in the past 3-12 months.

Now, most articles seem to explain SEM as “search marketing” and equate it only with paid search. You read sentences such as “SEO is going like this and that, whereas SEM (search marketing) is going … (wherever Google and Facebook are going)”.

That seems wrong on so many levels

 

What? Organic search is not “marketing”?

If PPC is Search Marketing, then what is SEO? An IT function?

That’s baloney.

The effort of prioritizing what keywords (i.e. audiences, buyers, markets) your site should rank for is a strategic marketing function. It is in line with marketing best practices to consider SEO a marketing function and investment. For example, books such as Marketing Champions include great reminders that marketing is ultimately about “identifying sources of new cash and helping to rake these in.”

What? PPC advertising = Marketing = Advertising?

Since when is Marketing equal with just advertising? Is that something that Google and Facebook put in people’s heads, i.e. that if they want to do search marketing then they have to pony up the cash for every visitor that clicks? Or is it the Madmen TV show that is to blame?

If PPC advertising isn’t embedded in a broader strategy and coordinated with organic search it will be the 60% of the online marketing budget that is wasted.

What? Search marketing stops at organic rank optimization and advertising?

You often hear of paid search marketing as the art of advertising (with help of agencies or search bid management tools) and organic search marketing as the art of improving rankings. Yet, these are only some of the ingredients in what should be proper search marketing.

Search marketing optimization requires much more, e.g. audience research, landing page design, landing page optimization, funnel optimization, and re-targeting.

Digital marketers are surprisingly silo’d. There are separate teams (and agencies) for organic vs. paid. The teams for website optimization are separate and so are the teams for email marketing. This silo’d specialization is probably to blame for the lack of an end-to-end view on optimization.

So what is a better term to use then?

I wonder whether the current trend may have risen just because of the visual appeal of the acronyms: SEO vs. SEM. Visually, they may seem as if they were referring to the two categories of search when you look from a distance. In contrast, the PPC vs. organic terms don’t have a visual relationship.

But there is no need for this abuse.

We can just simply go back to saying “paid vs. organic search” which are both aspects of search marketing.