In a world of credit cards, what’s the point of retailers’ savings cards anymore?

When talking about retailers’ savings / discount cards, the first thing the analytics industry used to point out was the benefit for customer identification. The card helped tie transactions to known customers or households and facilitated the range of well known customer analytics such as:

  1. Market basket analysis across transactions
  2. Shopping preferences segmented by any demographic information that was supplied when signing up for the card
  3. Loyalty analysis in terms of RFM and latency
  4. Response analysis to preceding marketing contacts
  5. Marketing targeting analysis based on past purchases

And so Wikipedia still says: “The store — one might expect — uses aggregate data internally (and sometimes externally) as part of its marketing research. These cards can be used to determine, for example, a given customer’s favorite brand of beer, or whether she is a vegetarian.”

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